Frequently Asked Questions

Download PinVoyage from the App Store or Google Play. Open the app and sign up with your email address or Apple/Google account. You'll be ready to start pinning in seconds.
Yes! PinVoyage is free to download and use with core features like dropping pins, checking in, and basic trip logging. Upgrade to Pro for $4.99/month to unlock AI chat, Find My Friends, expense splitting, and more.
With PinVoyage Pro, you can chat naturally with our AI assistant to log your trips. Just tell it where you went, what you did, and it will organize everything. You can also scan receipts and upload photos — the AI extracts the details automatically.
Search for friends by username in the app, or share your profile link. You can also sync your contacts to find people you know who are already on PinVoyage.
You can view your existing pins and trip history offline. New check-ins and AI features require an internet connection and will sync automatically when you're back online.
Subscriptions are managed through Apple or Google. On iOS, go to Settings > Apple ID > Subscriptions > PinVoyage. On Android, open the Google Play Store > Menu > Subscriptions > PinVoyage. You'll retain Pro features until the end of your billing period.
You can delete your account from the app by going to Settings > Account > Delete Account. This will permanently remove all your data including pins, trips, and photos. You can also email us at german.hall728@gmail.com to request deletion.
Yes. Your location is only shared with friends you explicitly approve, and only when you have Find My Friends enabled. You can turn off location sharing at any time. See our Privacy Policy for full details.

Report a Bug

Found something not working right? We'd love to fix it. Please email us with:

  • Your device model and OS version (e.g., iPhone 16, iOS 19.1)
  • PinVoyage app version (found in Settings)
  • Steps to reproduce the issue
  • Screenshots or screen recordings if possible

Send bug reports to german.hall728@gmail.com with the subject line "Bug Report".

Still need help?

Our team typically responds within 24 hours.

german.hall728@gmail.com